The Customer Service Blog By Help Scout

Tags REMOTE WORK SMALL BUSINESS CUSTOMER EXPERIENCE CUSTOMER SERVICE CUSTOMER SUPPORT

Tips and advice for building a customer-centric company, investing in support-driven growth, and delivering exceptional customer service.

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Content marketing consultant; formerly Loom, Help Scout, Basecamp.

Co-founder of @helpscout

Co-founder, designer of @helpscout.

Share email inboxes with your team, chat with customers, and create self-service content — all in one place. Learn more: https://www.helpscout.com/.

I write and speak about online customer service topics, and run HelpU, Help Scout’s customer service education platform.

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