Service Design Notebook
Travel journal of my journeys in service design and design thinking.
Dennis Hambeukers
Design Thinker, Agile Evangelist, Practical Strategist, Creativity Facilitator, Business Artist, Corporate Rebel, Product Owner, Chaos Pilot, Humble Warrior
Latest Posts
Why Would Anyone In Their Right Mind Talk To Their Users Anyway?
When you are developing a new product or service or when you are updating an existing one, talking to your users is one of the scariest…
Should You Make One Customer Journey For Your Entire Organization?
There are a lot of benefits to be gained from making customer journey maps in organizations. But how do you scale the initial success?
How To Get From Design To Deliver And Beyond
Looking forward to the Service Design Global Conference 2018 in Dublin.
3 ways to design if your aim is not ease but excellence
Now that we have an app for everything, a lot of things are easier. The effort is taken out of a lot of our daily activities. But are our…
Why tools and diagrams are detrimental to your creative problem solving capacity
I love Service Design, but I don’t use a lot of tools. That might sound like heresy to a lot of Service Designers, but it shouldn’t. To…
Your diagrams are not innocent
One of the things approaches like Service Design and Design Thinking introduce is new tools. These tools are more visual and easier to use…
Design thinking is a mental revolution
Design thinking requires no technological breakthroughs and no development of new skills. It is a purely mental revolution. Design thinking…
The difference between wanting and needing: the biggest philosophical question of our time
Yesterday evening I was sitting on the couch with my wife. We wanted to watch a movie together. After going through some trailers on the…
Failing to learn in the Design Sprint
“The only way to truly learn something is by doing.“— Naval Ravikant in Tribe Of Mentors
Design thinking werkt, maar hoe?
Design thinking, en daarmee design, zit in de lift. Maar kan iedere designer meeliften?
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