Service Design Magazine
Tools, methods and practical tips for designing services. A blog about Customer Experience and Service Design.
Daniele Catalanotto
A swiss service designer who thinks that the best hobby in the world is to help others — catalanotto.ch
Latest Posts
Why a huge quantity of Service Design Principles is less stressful than five definitive rules.
5 new Service Design Principles and 22 Service Design Questions answered.
13 updated and new Service Design Principles from May 2022
In may 2022 I’ve continued to work on my Series of simple and down to earth tips, ideas and recommendations that can help you to improve…
21 Service Design Principles: April 2022 review
I edited 21 Service Design Principles in April. Service Design Principles are small ideas, tips to improve your customer experience.
11 Service Design Principles from January — March 2022
11 learnings about customer experience, change, communication, technology and public service that can help service creators and designers…
Book: Service Design Principles 101–200
100 more ideas to improve your customer experience
Reward my curiosity
The easter egg as a service design feature
Don’t give me information for problems I can’t solve
Another service design lesson from a nurse
Ask the customer’s companion if he has questions
When service designer notice people have friends and family
Tell me how many automated emails you’ll send me
User experience for automated marketing
Show me if I can bring my kid
Movie theaters and video games tell us a service design lesson
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