Talkdesk Engineering
Building a great enterprise platform
Talkdesk Engineering Blog
www.talkdesk.com
Ricardo Félix
Head of Technology @ Uniplaces! Creating state of the art cloud infrastructure from thin air. Delivering great software on optimised pipelines.
Latest Posts
AI’s Logic Bomb
Can Man and Machine ever be apart?
Onboarding on Talkdesk with a 90-day plan
I took inspiration from what I’ve learned in the book First 90 days and applied it on my onboarding
Metrics that Matter — Measuring the Impact of the Cobalt Design System (Part II)
We had no data about the adoption of our Design System, so we decided to mitigate this and gather proper usage data about our components.
My thoughts on frontend testing as a full-stack engineer
With the increasing complexity of frontend solutions, proper good testing practices are key to delivering a good user experience.
Becoming a Technical Writer at Talkdesk
I remember exactly where I was and what I was doing when I saw, for the first time, a Technical Writer job vacancy on LinkedIn. That…
Metrics that Matter — Measuring the impact of Cobalt Design System (Part I)
At Talkdesk, we treat our design system — Cobalt — as a first-class digital product like any other at the company. As in any modern…
How Talkdesk is compliant with GDPR at scale
With the increase of information, companies start to see data as an asset and use it to extract useful insights. Therefore, data is…
AI to the Rescue of the Agent’s Energy Levels
If you have a chronic illness like an autoimmune disease like I do, you may have heard about the Spoon Theory. Christine Miserandino…
12 Years of Test Engineering — Then & Now
A lot changes in 12 years. And yet, a lot stays the same.
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